We are confident that you will be pleased with your items purchased, but in the event that you are not, you can return it for a refund or credit toward a different product within 7 days of receipt.

All items must be returned in the original packaging, undamaged and in resaleable condition, and include all contents.
The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes, microphones, guitar talk boxes, in-ear earphones, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes and polishing cloths. Gift certificates cannot be returned. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

If the return is needed as a result of manufacturing fault, damage, defect, or our mistake, we offer a full refund or exchange and we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item.

In the case of an outright return for refund, you are responsible for return shipping of the product you are returning and we do not credit the original shipping charges toward the exchange. Items returned for this reason are subject to 15% restocking fee.

Receipts must be kept for refunds and exchanges.
To return a product, please complete the following Return Request Form.